Protecting Your Privacy effective from 22nd May 2018
In specific situations, we can collect and process your data with your consent.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations to provide a service.
If the law requires us to, we may need to collect and process your data.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent however we will still be required to hold your information under contractual obligations if you have used our services and we have invoiced you, this information will be held for five years. If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Your right to request a copy of your personal data
Whenever you have given us your consent to use your personal data, you have the right to request a copy of your personal data that we have collected. We will provide this within 30 days of the request to access data.
What sort of personal data do we collect?
If you request a quotation we will process contact information and details of the service to be provided. If you request a service from Kindred Dog Training we will require only information and personal data, detailed on our registration form relevant to providing the requested service. If you interact with us through Facebook, Instagram, Twitter or YouTube we will store your social media username to help us respond to your comments, questions or feedback.
When you visit our website we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback and personal profile.
Cookies are used within this website. Cookies are stored within your internet browser and keep track of your actions within this website. For more information on what cookies are used within Wix : https://support.wix.com/en/article/cookies-and-your-wix-site
How do we collect your information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Information is also gathered through cookies as mentioned above. Your personal information will be used for the specific reasons stated above only.
When you message, phone, email, contact us through this website or social media we will collect personal information only to identify you and be able to respond appropriately, answer enquiries, provide quotations for services and provide further customer service.
How your data is stored?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Paper based data is stored in a locked cabinet with the keys held separately from the cabinet.
Digital access to your personal data is password protected in the cloud based system. Any devices that can access the data is password/pin protected.
The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).
Any keys used to access properties are not labelled or linked to personal or identifying information. These are stored in a locked cabinet when not in use.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Why do we collect your data?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our Services;
To provide our Users with ongoing customer assistance and support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
When you place an order or request a service, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.
Compliance of online software Privacy Statements
Questions and requests
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com